Westbrook Medical Centre |
BBC | Health News
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Your Responsibility To Us Help us to help you. Please let us know if you change your name, address or telephone number. Please do everything you can to keep appointments. Tell us as soon as possible if you cannot attend your appointment time. Otherwise other patients may have to wait longer. We need help too. Please ask for home visits by the doctor only when the person is too ill to visit the surgery. Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters. Suggestions And Complaints We very much welcome suggestions for improvement in our service. If you have a complaint about a specific episode we would like to hear about that too. We believe it is important to deal with complaints swiftly, so you will be offered an appointment to discuss the details within two days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or a relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed. If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. Should you have a complaint about any local service you may contact Warrington Primary Care Trust. Their address is Warrington Primary Care Trust, Headquarters, 930 - 932 Birchwood Boulevard, Millennium Park, Birchwood, Warrington WA3 7QN. Tel: 01925 843600 Fax: 01925 843601 e-mail: hq@warrington-pct.nhs.uk Confidentiality We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is sometimes necessary that medical information about you is shared between members of the team. |
